This site and its contents are subject to copyright. The copyright is owned by Hounds HQ.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Trade Marks

This site includes registered trade marks, and other trade marks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trade marks is strictly prohibited.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete or updated.

Hounds HQ makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Hounds HQ, nor its affiliates, directors, officers, employees, agents, or contractors will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Hounds HQ cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and when using this website you entirely release Hounds HQ of all responsibility for any consequences of its use.

Third Party Sites

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Hounds HQ website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  

Applicable Law

This site is created and controlled by Hounds HQ. Your use of this site is governed by, construed and enforced in accordance with the laws of QLD, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of QLD, Australia.

This site may be accessed throughout Australia and overseas. Hounds HQ makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website.

Other Sites

Hounds HQ is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please use your own discretion at all times when using other sites.

Credit Card Fraud

If you attempt to purchase goods though our Internet service with an invalid, stolen, generated or other fraudulent credit card, the details of the transaction along with your information will be turned over to the police and to the Credit Card Fraud Investigation unit of our bank. They in turn will launch an investigation that will lead to your prosecution.

We have information about your internet session that will enable us to help authorities track any unlawful activity, regardless of where you have logged in to the Internet. When you connect to the internet through an ISP, telecommunications company or through a business, log files are created. These include the date, time, your user name and the IP address you were assigned during your connection. During an investigation this information will be disclosed. The log files will provide investigators with detailed information about any fraudulent activity. All internet access and service providers must disclose this information during a criminal investigation.

Privacy Policy

Hounds HQ understands that you care how your personal information is used and shared. Hounds HQ is obliged to comply with the requirements of the Federal Government’s National Privacy Policy, in accordance with the Privacy Act 1988 (“the Act”). This document comprises our Privacy Policy.

This Privacy Policy incorporates information on how Hounds HQ collects, uses, discloses and keeps secure your personal information.


  1. Collection of Personal Information

1.1 The information collected by Hounds HQ from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:

 1.1.1 Name and address for delivery purposes;
 1.1.2 Day phone number;
 1.1.3 Email address;
 1.1.4 Product preferences;
 1.1.5 Information regarding promotions and other service of Hounds HQ;
 1.1.6 Information pertaining to membership or Wishlist components.

1.2 Information regarding your use of the  Hounds HQ website may also be obtained through the use of ‘cookies’.

1.3  Hounds HQ will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.

  1. Use of Personal Information

2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

 2.1.1 To assist in the development of information technology, systems maintenance and development;
 2.1.2 To assist in the development of information technology requirements, systems maintenance and developmental issues;
 2.1.3 To analyse information for product development, marketing and research purposes and to improve and extend our range of services;
 2.1.4 To investigate and resolve complaints concerning the provision of services by us or others associated to us;
 2.1.5 Marketing directly to you in accordance with the National Privacy Principals;
 2.1.6 Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;
 2.1.7 Disclosure of your personal information in a manner authorised or required by law;
 2.1.8 For any unrelated secondary purpose to which you consent;
 2.1.9 For compliance with any legislative and regulatory provisions

2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

  1. Disclosure of Personal Information

3.1  Hounds HQ may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

 3.1.1  Hounds HQ may disclose personal information to related or unrelated third parties if consent has been obtained from you.
 3.1.2  Hounds HQ may disclose personal information between related body corporates. In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.
 3.1.3  Hounds HQ may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.
 3.1.4  Hounds HQ will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the Hounds HQ Privacy Policy.
 3.1.5  Hounds HQ may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
 3.1.6  Hounds HQ may disclose personal information to avoid an imminent threat to a person’s life or to public safety.
 3.1.7 If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Hounds HQ will not disclose your personal information, unless for the reasons documented at 3.1.1 to 3.1.6 above.
 3.1.8  Hounds HQ does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance,  Hounds HQ will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.

  1. Security and Quality of your Personal Information

4.1  Hounds HQ will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, Hounds HQ shall do the following:

 4.1.1  Hounds HQ will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.
 4.1.2  Hounds HQ requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy. 
 4.1.3  Hounds HQ will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.
 4.1.4  Hounds HQ will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.

  1. Access of Personal Information

5.1  Hounds HQ shall take reasonable steps to limit access to personal information by doing the following:

 5.1.1  Hounds HQ will allow access to personal information records by the relevant individual, should such requested  access be in accordance with the Privacy Act.
 5.1.2  Hounds HQ will correct its personal information at the request of the individual concerned as soon as  practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they  should contact  Hounds HQ directly.
 5.1.3  Hounds HQ may charge a fee for process of an access request if such a request is complex or resource  intensive.

  1. Cookies and other technologies

6.1 As is standard practice on many corporate websites,  Hounds HQ utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.
6.2  Hounds HQ advises that it does not typically utilise this information collected for any purpose beyond the scope of this Privacy Policy.

  1. Are Your Personal Account Details Safe When Being Transmitted?

7.1  Hounds HQ endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind  Hounds HQ firewalls.
7.2 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Hounds HQ uses PayPal and Stripe secure payments system to process credit card payments.

7.3 Hounds HQ advises that all secure pages are clearly identified by the locked padlock and the domain name www.houndshq.com.au

  1. Are Your Personal Account Details Stored Safely?

8.1 Hounds HQ shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Hounds HQ only permits your details to be accessed by authorised personnel.

  1. Openness

9.1 Should you have an inquiry or complaint regarding privacy or our privacy policy, we request there be referred to our Customer Service representatives. Representatives can be contacted using the contact details noted on the site.
9.2 Hounds HQ will have its Privacy Policy and Terms and Conditions prominently posted on its website.

  1. Amendments to this Privacy Policy

10.1 This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.


Shop in store: 1a, 49 Berrigan Drive, South Lake WA

Monday-Thursday: By Appointment Friday/Saturday 10am-3pm
Sunday 11am-3pm

ABN: 32 469 317 489.  P.O. Box 3121, Success WA 6964.


Click 'n' Collect

We are proud to announce our new 'Click n Collect' location at: Happy Tails Doggy Daycare - 11 Douglas St, West Perth WA.

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