Returns & Exchanges

Not happy with your purchase? Be sure to email us at within 14 days of receipt of delivery to let us know why you’re not happy!

Any returns must be in original, unused condition, with all packaging and swing tags still in tact.

All shipping cost associated with the return is at the buyers expense and original shipping costs will not be refunded.

Unfortunately due to some of our brands not able to offer a re-supply of products, an exchange is not always available. If this is the case, store credit will be provided for the purchase price.

Security: hounds hq is a trusted Australian retailer. We use a security certificate and SecurePay payment processor to ensure your credit card transaction is safe and secure. houndshq © 2020.

Hounds HQ - The one stop puppy shop.  ABN: 32 469 317 489.  P.O. Box 3121, Success WA 6964.

Click 'n' Collect

We are proud to announce our new 'Click n Collect' location at: Happy Tails Doggy Daycare - 11 Douglas St, West Perth WA.

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